Support
A person reads every message. If you are a candidate with an interview today, say so in the subject line and we will pick it up first.
Contact us
- hadi@lab352.com
- Response time
- Within one business day. Interviews already in progress are answered as fast as we can get to them.
- Hours
- Monday to Friday, 09:00–18:00 UK time.
- Talk to us
- Book 30 minutes — for setup, questions about how it works, or anything that is easier said than typed.
What to include
You will get a faster answer with these. None of them are required.
- Whether you are running the interview or attending one.
- The browser and operating system on the machine having the problem.
- What you expected to happen, and what happened instead.
- Anything under Technical details at the bottom of the interview page. That panel is written by the software as it runs and is usually the whole diagnosis.
Common problems
The interview link says it is not valid
Links are issued per interview and stop working when one is cancelled. Ask whoever arranged the interview to set it up again — they will get a new link to send you.
Check also that you opened the whole link. Email clients sometimes break a long link across two lines and only the first half gets copied.
The camera or microphone will not start
Your browser controls this, not us. Look for the camera icon in the address bar and check the permission has been allowed for this site.
If it has, the usual cause is another application already holding the camera — a video call in another tab, or a desktop meeting client left running. Close it and reload the page.
The meeting will not open
The most common reason is that the interview has not been started yet by the person running it. Wait a moment and try again.
Failing that, a corporate network or an ad blocker may be blocking the meeting software from loading. If you can, try a personal device or a different network.
I am on a phone or tablet
Use a laptop or desktop if you possibly can. Interviews run in the browser and need a stable camera, a microphone and a screen big enough to work on.
Privacy and your data
What is captured during an interview, why, how long it is kept and how to ask for it to be deleted are all set out in our Privacy Policy.
To make a request about your own data, write to support@lab352.com with enough detail for us to find the interview — the date, and the organisation you were speaking to.
Zoom
Adding the app to your Zoom account, running an interview with it, and removing it are covered step by step in the Zoom setup guide.